Glossary

Agenda:
A document or chart containing the content and sequence of a meeting, project, or longer-term process.
Agenda cards:
Small cards illustrating tried-and-true ways to approach specific group processes, such as strategic planning, team startup, and business planning.
Best practices:
Activities for working with individual development, groups, teams, and organizations that have been tested and are widely used.
Charters® Markers:
The Grove's branded version of felt-tip markers for graphic recorders and facilitators.
Collaborative design:
Involving stakeholders, other disciplines, and related organizations in the design of a group process, communication, or change.
Context Map:
A visual display showing all the forces and factors surrounding a team or organization; also the formal name of one of The Grove's Graphic Guides®.
Current state:
A graphic representation of the realities that a person, team, or organization is experiencing in the present moment.
Dot voting:
Using sticky dots to poll a group by having them apply the dots to the items of information they are most interested in.
Drexler/Sibbet Team Performance Model:
A framework for thinking about the seven predictable challenges in creating and sustaining high-performing teams; combines the team research of Grove founder David Sibbet, Allan Drexler, Russ Forrester, Jack Gibb, and Marvin Weisbord with Arthur M. Young's “theory of process.”
Engagement process:
Activities aimed at increasing the amount and quality of involvement that people have in their team or organization.
Facilitation:
A process of leading groups toward agreed-upon objectives in a manner that encourages participation, ownership, and creativity from all involved.
Four Flows Model:
A simple four-level framework for facilitators suggesting that Attention, Energy, Information, and Operations all need to be managed through “U” (you and your style). Also called “AEIOU.”
Future state:
A term used in planning for a picture a graphic representation of a desired future.
Graphic facilitation:
A practice that integrates facilitation, interactive graphic recording, and graphic templates to lead groups toward agreed-upon goals.
Graphic Guides®:
Various sizes of preformatted graphic charts for recording group communications in real time. Also called “graphic templates.”
Graphic recording:
Documenting a group's conversation and key ideas in real time on flip charts, large poster paper, graphic templates, murals, tablet PCs, and other visual media. Also known as “scribing.”
Graphic templates:
A generic name for Graphic Guides®.
Groupware:
A term for software specifically designed to support group process.
Group Graphics®:
A trade name used for The Grove's specific system of graphic facilitation, which focuses on the use of large-format interactive displays to support group process.
Group Graphics® Keyboard:
A framework of seven display formats that represent basic choices for graphic recorders and facilitators, from simple posters, lists, and clusters to more complex grids, diagrams, drawings, and mandalas.
Group memory:
The graphic recordings created during a facilitation process.
Group process:
The activities, sequence, and interactions in a meeting, team, or project.
Grove affiliates:
Individuals and companies that sell Grove products through links on their web sites.
Grove associates:
Individuals who have completed The Grove's basic trainings and are qualified to receive referral assignments and represent The Grove with clients.
Grove partners:
Companies that have formal agreements to conduct Grove trainings, distribute Grove products, coauthor Grove tools, and cooperate on consulting engagements on an on-going basis.
Grove senior associates:
Individuals who have worked with The Grove, often on staff, and are the preferred colleagues to work with on client projects; senior associates are interchangeable with any of The Grove's full-time consulting staff.
Grove Facilitation&trade Model:
A process model that portrays seven predictable challenges facing group facilitators, mapped to the stages of the Drexler/Sibbet Team Performance&trade Model and the underlying Four Flows Model developed by Grove founder David Sibbet.
Icon:
A simple graphic image used to represent a concept, digital file, or element in a larger diagram.
Ideograph:
A simple graphic image that symbolizes a concept but does not look like the thing it represents (such as a heart as a symbol for love).
Leader's Guide:
A booklet that guides a person stepby-step through the use of a Grove Graphic Guide®.
Mediation:
Facilitating agreement between two parties who are mistrustful by ferrying the terms of a possible settlement back and forth until agreement is reached.
Meeting documentation:
Digital photos of wall charts, graphic meeting reports including photos and chart reproduction, live text documentation on personal computers, and single-page summaries of meeting outputs.
Mission statement:
The core purpose of a person, team, or organization, expressed in writing.
Negotiation:
Allowing stakeholders to share their interests and positions bit by bit until they reach a mutually acceptable resolution.
Norms:
Standards of behavior shared by a group or organization.
OARRs:
An informal name for The Grove's Meeting Startup Graphic Guides®, simple templates for starting a meeting by clarifying Outcomes, Agenda, Roles, and Rules.
Objectives:
Specific, realistic, actionable, relevant, and time-bound descriptions of specific outcomes and goals for a person, team, or organization.
Organization development:
A field of study that looks at organizations as whole, living systems.
Organization effectiveness:
The process of improving the efficiency of organizational processes, levels of employee engagement, and overall return on investment (ROI).
Panoramic visualization:
Recording on long murals that can circle an entire meeting room with information, often using Graphics Guides® combined with free-form recording on large sheets of paper.
Pictograph:
A simple graphic image that looks like its real-life counterpart (such as an image of a person).
Process design:
The organization of a sequence of activities into a visual time frame used to guide a group process, project, or longer change process.
Process improvement:
A sequence of activities designed to make a service or product more efficient.
Process map:
A graphic representation of a group meeting agenda or schedule of activities over time.
Process theory:
An informal name for the theory of process articulated in Arthur M. Young's seminal work, The Reflexive Universe, which underlies most of The Grove's models for managing group process.
Roadmap:
A visual showing the key streams of activity a person, team, or organization needs to complete to achieve set objectives, usually keyed to a specific timeline.
Scribing:
An informal term for graphic recording.
Seed shape:
A simple drawing that can be made more detailed without changing the underlying shape (such as a person in the shape of a five-pointed star).
Social networks:
People who are affiliated through online spaces, conferences, and mutual interests.
Sponsor:
An individual who supports a team or organization by providing its initial charter, funding, and high-level authorization.
Stakeholder:
An individual who has some kind of interest in the outcomes of a group process.
Starperson:
The distinctive way The Grove draws people, using a round head and a star-like body.
Strategy:
The high-level approach or plan for how a person, team, or organization intends to achieve its mission and goals.
Sticky notes:
Small 3" x 5" or 5" x 8" self-adhesive sheets of paper used to record and sort information on graphic displays.
Storymap:
A panoramic visual history, context map, strategy map, vision, or roadmap created to help leaders and managers tell consistent, compelling stories that sustain aligned action.
Storybook:
A book that supports a Grove Storymap&trade user with in-depth, step-by-step information linked directly to the Storymap visuals.
Strategic Visioning:
The Grove Visual Planning System&trade (VPS) that uses Graphic Guides® to support strategic planning with panoramic visual environments representing an organization's environment, current situation, visions, and action plans.
Sustainable Organizations Model:
A process model that illustrates seven archetypal ways of organizing using the Process Theory model. Includes the value sets embraced in a specific type of crisis that would make movement to another type necessary.
Team:
A group of people who must cooperate to complete their stated tasks.
Team Performance Indicator:
A self-scoring questionnaire consisting of 22 questions, following the seven key challenges outlined in the Drexler/Sibbet Team Performance&trade Model.
Team Performance Inventory:
A 72-question assessment consisting of nine questions for each of the seven key challenges outlined in the Drexler/Sibbet Team Performance&trade Model.
Time Block Agenda:
A graphic agenda in which the spacing of the items is a scaled representation of the actual time each element requires.
TPM:
An acronym for the Drexler/Sibbet Team Performance&trade Model.
Transformation process:
Changing an organization in ways that markedly improve results and levels of team or organizational engagement and contribution.
Values:
Expressions of deep, culturally supported orientations that drive decisions and behavior.
Value chain:
The sequence of suppliers, designers, manufacturers, and distributors that take raw materials and convert them into usable products.
Value proposition:
A statement of the complete value that an organization offers its customers through its products and services. Answers the customer's question, “Why should I buy this?”
Value web:
The network of suppliers, dealers, manufacturers, resellers, and associated firms that combine to create a total offering to customers.
Virtual teams:
Groups that are separated geographically and so must communicate by telephone, e-mail, and computer conference.
Vision:
A detailed picture of a future state of a person, team, or organization.
Visual listening:
Another name for the graphic recording of a group process.
Visual literacy:
The ability to read and interpret visual information in print, electronic, and other media.
Visual thinking:
Using drawing, graphic displays, and imagery to see patterns of meaning in information.
Work group:
People who share a common leader and set of goals but can complete their work individually without a great deal of interaction.

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